Privacy Policy

BURNERPHONE, LLC

Effective Date: July 28, 2025

1. INTRODUCTION

BURNERPHONE, LLC, an Iowa limited liability company (“BurnerPhone,” “Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our BurnerPhone application and services (“Service”).

By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

Account Information:

Email address (required for account creation)
Password (encrypted and stored securely)
Name (optional, for account personalization)
Payment information (processed by third-party providers)

Communication Preferences:

Phone number preferences and area code selections
Communication settings and preferences
Customer support interactions

2.2 Automatically Collected Information

Usage Data:

Call duration and frequency (for billing purposes)
Text message counts (for billing purposes)
Number creation and disposal patterns
Service feature usage statistics

Technical Information:

Device information (type, operating system, version)
IP address and general location (city/state level)
App usage analytics and performance data
Firebase Cloud Messaging tokens (for notifications)

Important Note: We do NOT collect, store, or record:

Call content or recordings
Text message content or conversations
Personal conversations or communications
Precise location data or GPS coordinates

2.3 Information from Third Parties

Payment Processors:

Transaction information for billing purposes
Payment method details (stored by payment providers, not us)

App Stores:

Basic account information when you download our app
Purchase and download information

3. HOW WE USE YOUR INFORMATION

3.1 Service Provision

Create and manage your BurnerPhone account
Provide temporary phone numbers and communication services
Process payments and manage billing
Deliver customer support and technical assistance

3.2 Service Improvement

Analyze usage patterns to improve our Service
Develop new features and functionality
Monitor service performance and reliability
Conduct security monitoring and fraud prevention

3.3 Communications

Send service-related notifications and updates
Provide customer support responses
Send billing and account information
Marketing communications (with your consent)

3.4 Legal and Security

Comply with legal obligations and law enforcement requests
Protect against fraud, abuse, and security threats
Enforce our Terms of Service
Protect our rights and the rights of others

4. TEXT MESSAGING AND MARKETING COMMUNICATIONS

4.1 Service-Related Text Messages

We may send you text messages related to:

Account verification and security
Service notifications and alerts
Billing and payment reminders
Important service updates

4.2 Marketing Text Messages

With your explicit consent, we may send promotional text messages about:

New features and services
Special offers and discounts
Product updates and announcements

4.3 OPT-OUT INSTRUCTIONS

To stop receiving marketing text messages:

📱 Text “STOP” to any marketing message you receive

Alternative opt-out methods:

Reply “UNSUBSCRIBE” to any marketing text
Log into your account and update communication preferences
Email us at privacy@burnerphone.io with “TEXT OPT-OUT” in the subject line
Contact customer support at support@burnerphone.io

Important Notes:

Opting out of marketing messages will NOT affect service-related notifications
You may still receive essential account and security notifications
Standard message and data rates may apply
Opt-out requests are processed within 24-48 hours

4.4 Message Frequency

Marketing messages: Maximum 4 per month
Service notifications: As needed for account security and service delivery
You can always opt out at any time using the methods above

5. HOW WE SHARE YOUR INFORMATION

5.1 We Do NOT Sell Your Information

BurnerPhone does NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment processing (Stripe, PayPal, etc.)
Cloud infrastructure and hosting (AWS, Google Cloud)
Customer support tools
Analytics and performance monitoring

These providers are contractually bound to protect your information and use it only for the services they provide to us.

5.3 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal process, court orders, or government requests
Investigate potential violations of our Terms of Service
Protect against fraud, security threats, or illegal activity
Protect the rights, property, or safety of BurnerPhone, our users, or others

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice in our Service of any such change.

6. DATA SECURITY

6.1 Security Measures

We implement appropriate technical and organizational security measures to protect your information:

Encryption of data in transit and at rest
Secure server infrastructure with regular security updates
Access controls and authentication systems
Regular security audits and vulnerability assessments

6.2 Communication Security

All communications through our Service use encryption
Phone calls are not recorded or stored
Text messages are not permanently stored after delivery
Temporary phone numbers provide an additional layer of privacy

6.3 Security Limitations

While we strive to protect your information, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security of your information.

7. DATA RETENTION

7.1 Account Information

Active accounts: Retained while your account is active
Closed accounts: Basic information retained for 30 days, then deleted
Legal requirements: Some information may be retained longer if required by law

7.2 Usage Data

Billing information: Retained for 7 years for tax and accounting purposes
Technical logs: Retained for 90 days for service improvement
Support tickets: Retained for 2 years for quality assurance

7.3 Communication Data

Call logs: Duration and timestamp only, retained for 12 months for billing
Text message content: NOT stored permanently
Voicemails: Stored until you delete them or close your account

8. YOUR PRIVACY RIGHTS

8.1 Access and Portability

Request a copy of your personal information
Export your data in a machine-readable format
Access your account information through the app

8.2 Correction and Updates

Update your account information at any time
Correct inaccurate personal information
Modify your communication preferences

8.3 Deletion Rights

Delete your account and associated data
Request deletion of specific information
Close your account through the app or by contacting support

8.4 Opt-Out Rights

Opt out of marketing communications (text “STOP”)
Disable non-essential notifications
Withdraw consent for data processing (where applicable)

8.5 California Privacy Rights (CCPA)

California residents have additional rights:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information (we don’t sell data)
Right to non-discrimination for exercising privacy rights

9. CHILDREN’S PRIVACY

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete such information immediately.

10. INTERNATIONAL DATA TRANSFERS

Your information may be processed and stored in the United States or other countries where our service providers operate. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

11. THIRD-PARTY LINKS AND SERVICES

Our Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to read the privacy policies of any third-party services you visit.

12. COOKIES AND TRACKING TECHNOLOGIES

12.1 Types of Cookies

Essential cookies: Required for basic service functionality
Analytics cookies: Help us understand how you use our Service
Preference cookies: Remember your settings and preferences

12.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

13. CHANGES TO THIS PRIVACY POLICY

13.1 Notification of Changes

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website
Sending you an email notification
Providing notice through our Service

13.2 Acceptance of Changes

Your continued use of the Service after we post any modifications to the Privacy Policy constitutes your acceptance of those changes.

14. CONTACT INFORMATION

14.1 Privacy Questions

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Email: privacy@burnerphone.io
Subject Line: Privacy Policy Inquiry

14.2 Data Protection Officer

For data protection matters, contact our Data Protection Officer at: Email: dpo@burnerphone.io

14.3 Mailing Address

BURNERPHONE, LLC
2465 400th St
Spencer, Iowa 51301

14.4 Opt-Out Requests

Text Message Opt-Out: Text “STOP” to any marketing message
Email Opt-Out: privacy@burnerphone.io with “OPT-OUT” in subject line

15. QUICK REFERENCE – YOUR PRIVACY CONTROLS

✅ What You Can Do:

Stop marketing texts: Text “STOP” to any promotional message
Update preferences: Change settings in your account
Delete account: Request full account deletion
Export data: Request a copy of your information
Contact support: Get help with privacy questions

❌ What We DON’T Do:

Sell your data: We never sell personal information
Record calls: We don’t store call content
Read messages: We don’t store text message content
Track location: We don’t collect precise location data
Share unnecessarily: We only share data when required for service delivery

Your privacy is our priority. We’re committed to transparency and giving you control over your personal information.

Last Updated: July 28, 2025

Questions? Contact us at privacy@burnerphone.io