Communications Terms And Conditions

BURNERPHONE, LLC

Effective Date: July 28, 2025

THESE COMMUNICATIONS TERMS AND CONDITIONS ARE AN EXTENSION TO THE MAIN TERMS OF SERVICE LOCATED AT https://burnerphone.io/terms

IMPORTANT! PLEASE READ THESE MESSAGING TERMS AND CONDITIONS (“TERMS”) CAREFULLY BEFORE SIGNING UP FOR THE BURNERPHONE, LLC TEXT MESSAGING PROGRAM.

By signing up for this text messaging program, you agree to abide by and be bound to these Terms, and you expressly consent to receive text messages, as applicable, from BURNERPHONE, LLC, at the telephone number(s) that you provide for account notifications and marketing communications.

IMPORTANT DISTINCTION: These terms apply to marketing and account notification messages sent to YOUR personal mobile number. This is separate from the temporary BurnerPhone numbers you purchase through our service.

1. Program Overview

Welcome to the BURNERPHONE, LLC SMS notification service! By opting in, you agree to receive periodic SMS messages from BURNERPHONE, LLC sent to your personal mobile number for account management purposes.

These messages may include:

Account security alerts and verification codes
Service updates and maintenance notifications
Billing reminders and payment confirmations
New feature announcements and product updates
Promotional offers and special discounts
Important policy or terms updates

Note: This SMS program is for communicating with you about your BurnerPhone account and services. It does not affect the functionality of your temporary BurnerPhone numbers.

2. Message Frequency

Message frequency may vary based on your account activity and the types of notifications you’ve enabled.

Typical frequency:

Account notifications: As needed for security and service delivery
Marketing messages: Maximum 4 per month
Service alerts: Occasional, during maintenance or important updates
Promotional offers: Periodic special announcements

You may receive up to 8 messages per month from us during active periods.

3. Costs

Standard message and data rates may apply. BurnerPhone does not charge additional fees for SMS notifications sent to your personal number.

Please consult your mobile service provider for details on any fees that might be applicable based on your cellular plan. Message and data rates are determined by your carrier and are not controlled by BurnerPhone.

4. Customer Support

For assistance with SMS notifications or your BurnerPhone account, please contact our customer service team:

Email: support@burnerphone.io
Phone: +1-712-580-4660
Live Chat: Available 24/7 through the BurnerPhone app
Help Center: https://burnerphone.io/contact

Our support team can help you with account issues, billing questions, technical support, and managing your communication preferences.

5. Opt-Out Instructions

To stop receiving SMS messages from us, you have several options:

Quick Opt-Out:

Reply with any of these words to any message: “STOP”, “END”, “CANCEL”, “UNSUBSCRIBE”, “QUIT”, or “REMOVE”

Alternative Methods:

Email privacy@burnerphone.io with “SMS OPT-OUT” in the subject line
Update your preferences in your BurnerPhone account settings
Contact customer support at support@burnerphone.io

What Happens After Opt-Out:

You will receive a confirmation message that you’ve been unsubscribed
You will no longer receive marketing messages from BURNERPHONE, LLC
You may still receive critical account security notifications
Your BurnerPhone service will continue to work normally

Re-Subscribe:

If at a later date you would like to rejoin, reply with words such as “START”, “YES”, “JOIN”, or “UNSTOP”, or update your preferences in your account settings.

6. HELP Information

For additional information:

Text “HELP” to any message from us for quick assistance
Contact customer support at support@burnerphone.io
Visit our Help Center at https://help.burnerphone.io
Call our support line at [Customer Support Number]

Common HELP responses:

“HELP” – Get contact information and support options
“INFO” – Learn about message frequency and costs
“PRIVACY” – Get privacy policy information
“TERMS” – Access terms and conditions

7. Terms and Conditions Updates

We may update these communications terms from time to time to reflect changes in our services or legal requirements.

When we update these terms:

Changes will be posted on our website at https://burnerphone.io/terms
You will be notified via email if you have an active account
Material changes may be communicated via SMS
Your continued use of the SMS service signifies acceptance of changes

Effective Date: All updates include a new effective date at the top of the document.

8. Privacy

Your privacy is important to us.

Key Privacy Points:

We do not sell or share your personal phone number with third parties
SMS preferences are stored securely and separately from your BurnerPhone service data
You have full control over your communication preferences
We only send messages for purposes you’ve consented to

For complete privacy information: Please refer to our Privacy Policy at https://burnerphone.io/privacy for detailed information on how we protect your data.

9. Service Limitations

Important Notes:

This SMS service is for account communications only
SMS notifications may be delayed due to carrier or technical issues
We are not responsible for messages not received due to carrier issues
Ensure your contact information is current for important notifications

Emergency Communications: Do not rely on SMS for emergency communications. BurnerPhone SMS notifications are not suitable for emergency situations.

10. Compliance and Legal

This SMS program complies with:

Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act requirements
Cellular Telecommunications Industry Association (CTIA) guidelines
Federal Communications Commission (FCC) regulations

Your Rights: You have the right to opt-out of marketing communications at any time while maintaining your BurnerPhone service.

11. Contact Information

Questions about SMS communications?

BURNERPHONE, LLC
Email: support@burnerphone.io
SMS: Text “HELP” to any message
Website: https://burnerphone.io
Privacy: privacy@burnerphone.io

By participating in our SMS program, you acknowledge that you have read, understood, and agree to these Communications Terms and Conditions.

Last Updated: January 1, 2025